Jessica Tallian

Lead of Client Satisfaction

What do you do at DDT?
I am the go-to person for building and nurturing strong, lasting relationships with our clients, serving as their trusted advisor and biggest cheerleader. Developing and executing tailored plans helps clients achieve their goals and ensures they have nothing less than a 5-star experience with our firm. To support this, gathering and analyzing client feedback allows for continuous enhancement of our services and preemptive resolution of any concerns. Acting as a liaison between clients and our legal team ensures clear communication and swift resolution of any issues that arise. Keeping clients informed and educated about the legal process and our efforts to meet their needs is a crucial aspect of the role. This, combined with collaboration with attorneys and support staff, guarantees a seamless client experience from start to finish.
I Manage our Facebook group, fostering a supportive community where clients feel valued and heard. My goal is to turn clients into raving fans who are so thrilled with our services that they eagerly refer us to their family and friends.

What are your credentials/past experience, for working in your position?
Studied Sociology at the University of Illinois at Urbana Champaign. Graduated with high honors from Northwestern Business College with an Associates Degree in Paralegal Studies.

If I weren’t so damn good at my job, I’d probably be …
Full time travel blogger and explorer

If I were a superhero, my superpower would be …
I want to fly so I can do more traveling

What do you think are the best skills that you bring to your job?
Excellent problem solving skills

What is your favorite travel destination?
The Maldives — need a hut on the ocean ?

What kind of pets do you have, if any? What are their names?
I have 3 cats, Tiger, Spooky and Billie

What do you enjoy doing when you are not working?
Spending time with family and friends, traveling, Biking, hiking or chilling by a campfire/fire pit with a nice cocktail or glass of wine.

Are you a sports fan? If so, what is your favorite team?
Da Bears

If you could give a younger person career advice, what would it be?
Follow your dreams and don’t give up no matter what happens

What do you think is the key to your professional success?
Still waiting for my 6 figures

If we went to happy hour, what would you order?
Margarita or Vodka and Cranberry unless one of the specialty drinks sparks my attention.